Submit a complaint

A complaint is any expression of dissatisfaction submitted to our organization where a formal response or investigative resolution is expected – for example, regarding the integrity, compliance, or quality of a GLOBALG.A.P. certification process, a product originating from a GLOBALG.A.P. certified production process, an approved certification body, trademark/GGN label use, or operational handling.

All complaints received by external parties or initiated by Agraya are recorded, analyzed, and investigated by dedicated complaint management assessors according to the complaint management process and maximum residue limit (MRL) complaint management process. Confirmation of receipt will be sent to complainants and all submissions are handled confidentially.

Technical questions regarding the certification system or the GLOBALG.A.P. IT platform are not considered complaints and will be forwarded to the Agraya Stakeholder Helpdesk.

Contact Details

First name*

Last name*

Company/organization*

Email address*

Confirm email address*

Phone number

Complaint type*

I give consent to Agraya GmbH to disclose my identity to the parties involved in this complaint. If you do not give consent, the complainant's identity will remain confidential.*

YesNo

Focus of the incident/complaint

What is the focus of your objection?*

Product category

Please specify*

Product(s)

Name

If applicable

Company/organization

GLOBALG.A.P. identification number

GGN/CoC/PHA, etc., if applicable

Official legal claim number

If applicable

Description of the incident/complaint

What happened, and when did it occur?*

Which actions have you taken on this issue until now?

Which other organizations/institutions/individuals are working on this issue?

Information on the product(s) concerned (description, quantity, batch affected, laboratory test result, etc.)

Upload fileSize limit: 20MB | File types: PDF, JPEG, PNG, ZIP, DOCX

Please upload any supporting documents and materials (evidence may include names, dates, addresses, infractions, impacts on your interests, etc.)

By submitting the complaints form, you consent to the associated processing of your data. For more information, please refer to the Agraya privacy policy.